Abandoned Calls Summary (top records)

Returns a list of notable abandoned calls over the requested window with key attributes such as
caller, queue, position in queue, disconnection cause, and wait time. Use the sorting parameters
to highlight longest waits or high-impact cases.

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Query Params
integer
≥ 1
Defaults to 1

1-based page index for paginated resources.

integer
1 to 1000
Defaults to 10

Page size for paginated resources.

date-time
required

Start of the reporting window (inclusive). Accepts ISO date/time.

date-time

End of the reporting window (inclusive). If omitted, queries use open-ended or service defaults.

string

Field name to sort by when supported by the endpoint.

string
enum
Defaults to desc

Sort order when sorting is supported.

Allowed:
string

Comma-separated list of agent extensions or IDs to filter by.

string

Comma-separated list of queue extensions or IDs to filter by.

Response
200

List of abandoned call records with sorting and pagination metadata.

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Response
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