API Reference

Answered Calls Summary (top records)

get
https://api.exacall.sa/v2/phone/reports/stats/calls/answered/summary

Returns notable answered calls with queue, caller, agent, wait, and talk-time details. Use to
review customer experience and agent performance on connected calls.

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Query Params
date-time
required

Start of the reporting window (inclusive). Accepts ISO date/time.

date-time

End of the reporting window (inclusive). If omitted, queries use open-ended or service defaults.

integer
≥ 1
Defaults to 1

1-based page index for paginated resources.

integer
1 to 1000
Defaults to 10

Page size for paginated resources.

string

Comma-separated list of agent extensions or IDs to filter by.

string

Comma-separated list of queue extensions or IDs to filter by.

string

Field name to sort by when supported by the endpoint.

string
enum
Defaults to desc

Sort order when sorting is supported.

Allowed:
Response
200

List of answered call records with sorting and pagination metadata.

Updated 8 months ago

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Bearer
JWT
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Response
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Updated 8 months ago