API Reference

Lost Calls by Agent (paginated)

get
https://api.exacall.sa/v2/phone/reports/stats/calls/by-agent/lost-calls

Lists calls missed by agents (ring no answer scenarios) across queues and time windows. Use to detect
staffing issues, training needs, or routing misconfigurations.

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Query Params
date-time
required

Start of the reporting window (inclusive). Accepts ISO date/time.

date-time

End of the reporting window (inclusive). If omitted, queries use open-ended or service defaults.

string

Comma-separated list of agent extensions or IDs to filter by.

string

Comma-separated list of queue extensions or IDs to filter by.

string

Optional caller number filter.

integer
≥ 1
Defaults to 1

1-based page index for paginated resources.

integer
1 to 1000
Defaults to 10

Page size for paginated resources.

Response
200

Paginated list of missed/lost call records by agent.

Updated 8 months ago

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Response
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Updated 8 months ago