API Reference

Hourly Call Traffic

get
https://api.exacall.sa/v2/phone/reports/stats/traffic/hourly

Distribution of offered/answered/abandoned calls by half-hour or hour buckets over the window,
including wait-time and talk-time aggregates. Use for intraday staffing and peak detection.

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Query Params
date-time
required

Start of the reporting window (inclusive). Accepts ISO date/time.

date-time

End of the reporting window (inclusive). If omitted, queries use open-ended or service defaults.

integer
enum

Optional bucketing interval in minutes (service default if omitted).

Allowed:
string

Comma-separated list of agent extensions or IDs to filter by.

string

Comma-separated list of queue extensions or IDs to filter by.

Response
200

Array of hourly (or interval) buckets with volume and timing KPIs.

Updated 8 months ago

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Response
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Updated 8 months ago