API Reference

Agent Call Details (paginated)

get
https://api.exacall.sa/v2/phone/reports/stats/calls/by-agent/statistics/details

Detailed per-call records for selected agent(s), including queue, caller, ring time, event,
disconnection, and timing metadata. Ideal for QA review and targeted coaching.

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Query Params
date-time
required

Start of the reporting window (inclusive). Accepts ISO date/time.

date-time

End of the reporting window (inclusive). If omitted, queries use open-ended or service defaults.

string

Comma-separated list of agent extensions or IDs to filter by.

integer
≥ 1
Defaults to 1

1-based page index for paginated resources.

integer
1 to 1000
Defaults to 10

Page size for paginated resources.

string

Optional status filter (e.g., notAnswered) when supported by the service.

Response
200

Paginated per-call details for the specified agent(s).

Updated 8 months ago

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Response
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Updated 8 months ago