API Reference

Agent Performance Statistics (aggregate)

get
https://api.exacall.sa/v2/phone/reports/stats/calls/by-agent/statistics

Aggregated KPIs per agent, including answered/lost counts, percentages, total/average call time,
and total calls. Use to benchmark individual agents and track improvements over time.

Recent Requests
Log in to see full request history
TimeStatusUser Agent
Retrieving recent requests…
LoadingLoading…
Query Params
date-time
required

Start of the reporting window (inclusive). Accepts ISO date/time.

date-time

End of the reporting window (inclusive). If omitted, queries use open-ended or service defaults.

string

Comma-separated list of agent extensions or IDs to filter by.

string

Comma-separated list of queue extensions or IDs to filter by.

integer
≥ 1
Defaults to 1

1-based page index for paginated resources.

integer
1 to 1000
Defaults to 10

Page size for paginated resources.

Response
200

Agent-scoped KPI rows with totals and percentages.

Updated 8 months ago

Language
Credentials
Bearer
JWT
LoadingLoading…
Response
Click Try It! to start a request and see the response here!

Updated 8 months ago