API Reference

Overall Call Center Analytics (KPI bundle)

get
https://api.exacall.sa/v2/phone/reports/stats/calls/summary/analytics

High-level KPIs across answered and abandoned calls with waiting-time distributions, service level
breakdowns, and cause distributions. Use for executive dashboards and trend monitoring.

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Query Params
date-time
required

Start of the reporting window (inclusive). Accepts ISO date/time.

date-time

End of the reporting window (inclusive). If omitted, queries use open-ended or service defaults.

string

Comma-separated list of agent extensions or IDs to filter by.

string

Comma-separated list of queue extensions or IDs to filter by.

Response
200

KPI bundle including distributions (service level, causes) and time aggregates.

Updated 8 months ago

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Response
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Updated 8 months ago